Refund and Returns Policy

Effective Date: [Insert Date]

At Ajwa Al Tayeb Perfumes, customer satisfaction is our priority. This Refund and Returns Policy outlines the terms and conditions under which products may be returned or exchanged in accordance with consumer protection laws in the United Arab Emirates (UAE).

1. Scope of Policy

This policy applies to all purchases made through our online store and delivered within the United Arab Emirates.

2. Eligibility for Returns or Exchanges

Customers may request a return or exchange within 7 calendar days from the date of receiving the order, provided that:

  • The product is unused, unopened, and in its original condition.
  • The product is returned in its original packaging with all seals and labels intact.

Note: Opened or used perfumes cannot be returned or exchanged due to hygiene and safety reasons, unless the product is defective or damaged upon delivery.

3. Non-Returnable Items

  • Opened or used perfumes.
  • Products damaged due to misuse or improper handling.
  • Items purchased during promotions or clearance sales (unless stated otherwise).
  • International orders (if applicable).

4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide clear photos or videos. After verification, we will offer a replacement or a full refund, including delivery charges.

5. Return Process

  1. Contact our customer support team within the allowed return period.
  2. Provide your order number, reason for return, and supporting images (if applicable).
  3. Once approved, return instructions will be shared with you.

Email: INFO@AJWAAPERFUMES.COM
WhatsApp: +971567883070

6. Shipping Costs

  • If the return is due to our error or a defective product, we will bear the shipping costs.
  • If the return is due to a change of mind, shipping costs will be borne by the customer.

7. Inspection and Refunds

All returned items are subject to inspection upon receipt. Approved refunds will be processed within 5–10 business days using the original payment method. Processing time may vary depending on the bank or payment provider.

8. Exchanges

Exchanges are subject to availability. If the exchanged product has a higher value, the customer must pay the difference. If it has a lower value, the remaining balance will be refunded.

9. Consumer Rights

Nothing in this policy affects your statutory rights under UAE Consumer Protection Laws, especially in cases of defective or non-conforming products.

10. Contact Us

For any questions regarding this policy, please contact us:

Email: INFO@AJWAAPERFUMES.COM
WhatsApp: +971567883070